Privacy Policy

Effective Date: 16th August 2025

This Privacy Policy describes how Reimagine Agency Group LLC (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use Guidr, our software-as-a-service (SaaS) platform.

We are based in Wyoming, USA, and operate under U.S. law. However, we strive to respect the data privacy rights of all users, including those located in the European Union (EU), in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following data when you register or use our platform:

• Name

• Email address

• Company name

• Company size

• Industry

• Usage data (e.g., page views, session behavior via PostHog)

• Payment information (processed by Stripe)

You may also upload text and images as part of your configured product tours.

2. How We Use Your Data

We use your data to:

• Provide access to our platform

• Enable you to create and manage product tours

• Process payments via Stripe

• Improve our service through analytics (via PostHog)

• Respond to support inquiries

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We do not use your data for advertising or sell it to third parties.

3. Cookies and Analytics

We use PostHog to analyze how users interact with our platform. This includes standard tracking like page views, button clicks, and usage flows. PostHog may use cookies or similar technologies for this purpose.

4. Data Hosting and Storage

Your data is securely stored on the following infrastructure:

• Supabase (database and authentication)

• Vercel (application hosting)

• Stripe (payment processing)

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Our widget is embedded via JavaScript and hosted by us.

5. Data Sharing

We may share your data with trusted service providers solely for the operation of our service:

• Supabase (authentication, database)

• PostHog (analytics)

• Stripe (payment processing)

All providers are contractually required to handle your data securely and in compliance with applicable laws.

6. International Data Transfers

As we are based in the USA, your data may be transferred to and stored on servers located outside your home country. Where required by law (e.g., GDPR), we implement appropriate safeguards to protect your data.

7. Data Retention

We retain your data as long as your account is active. If you cancel your subscription, we will delete your data from our systems.

8. Your Rights (GDPR & Global Users)

If you are located in the EU or other regions with similar data protection laws, you may have the following rights:

• Access to your data

• Correction of inaccurate data

• Deletion of your data

• Restriction or objection to processing

• Data portability

To exercise your rights, contact us at support@guidr.us.

9. Data Security

We use industry-standard measures to protect your data. However, no method of transmission or storage is 100% secure. Use of our service is at your own risk.

10. Children’s Privacy

Guidr is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at https://guidr.us/privacy.

12. Contact Us

For any privacy-related questions or requests, contact us at:

📧 support@guidr.us